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The Level of Factors Influences on Customer’s Adoption of Internet Banking: The Case of Vietnam

Received: 29 April 2017     Accepted: 10 May 2017     Published: 23 June 2017
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Abstract

This article aims at assessing the level of factors influencing on customer’s adoption of Internet banking (IB) with the case of Vietnam. The study took primary data from in-depth interview and sample of 536 respondents surveyed from December 2016 to March 2017. Knowledge and Income, Trust and Risks, Banks and Government are factors affecting on customer’s adoption of IB in Vietnam. Based on findings, recommendations to banking sector and the Government are introduced, in which the adoption of using IB in Vietnam may improve.

Published in International Journal of Economics, Finance and Management Sciences (Volume 5, Issue 3)
DOI 10.11648/j.ijefm.20170503.19
Page(s) 194-203
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Internet Banking, Adoption of Customer, Vietnam

References
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Cite This Article
  • APA Style

    Do Hoai Linh, Nguyen Phuong Linh. (2017). The Level of Factors Influences on Customer’s Adoption of Internet Banking: The Case of Vietnam. International Journal of Economics, Finance and Management Sciences, 5(3), 194-203. https://doi.org/10.11648/j.ijefm.20170503.19

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    ACS Style

    Do Hoai Linh; Nguyen Phuong Linh. The Level of Factors Influences on Customer’s Adoption of Internet Banking: The Case of Vietnam. Int. J. Econ. Finance Manag. Sci. 2017, 5(3), 194-203. doi: 10.11648/j.ijefm.20170503.19

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    AMA Style

    Do Hoai Linh, Nguyen Phuong Linh. The Level of Factors Influences on Customer’s Adoption of Internet Banking: The Case of Vietnam. Int J Econ Finance Manag Sci. 2017;5(3):194-203. doi: 10.11648/j.ijefm.20170503.19

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  • @article{10.11648/j.ijefm.20170503.19,
      author = {Do Hoai Linh and Nguyen Phuong Linh},
      title = {The Level of Factors Influences on Customer’s Adoption of Internet Banking: The Case of Vietnam},
      journal = {International Journal of Economics, Finance and Management Sciences},
      volume = {5},
      number = {3},
      pages = {194-203},
      doi = {10.11648/j.ijefm.20170503.19},
      url = {https://doi.org/10.11648/j.ijefm.20170503.19},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20170503.19},
      abstract = {This article aims at assessing the level of factors influencing on customer’s adoption of Internet banking (IB) with the case of Vietnam. The study took primary data from in-depth interview and sample of 536 respondents surveyed from December 2016 to March 2017. Knowledge and Income, Trust and Risks, Banks and Government are factors affecting on customer’s adoption of IB in Vietnam. Based on findings, recommendations to banking sector and the Government are introduced, in which the adoption of using IB in Vietnam may improve.},
     year = {2017}
    }
    

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    T1  - The Level of Factors Influences on Customer’s Adoption of Internet Banking: The Case of Vietnam
    AU  - Do Hoai Linh
    AU  - Nguyen Phuong Linh
    Y1  - 2017/06/23
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    DO  - 10.11648/j.ijefm.20170503.19
    T2  - International Journal of Economics, Finance and Management Sciences
    JF  - International Journal of Economics, Finance and Management Sciences
    JO  - International Journal of Economics, Finance and Management Sciences
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    PB  - Science Publishing Group
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    UR  - https://doi.org/10.11648/j.ijefm.20170503.19
    AB  - This article aims at assessing the level of factors influencing on customer’s adoption of Internet banking (IB) with the case of Vietnam. The study took primary data from in-depth interview and sample of 536 respondents surveyed from December 2016 to March 2017. Knowledge and Income, Trust and Risks, Banks and Government are factors affecting on customer’s adoption of IB in Vietnam. Based on findings, recommendations to banking sector and the Government are introduced, in which the adoption of using IB in Vietnam may improve.
    VL  - 5
    IS  - 3
    ER  - 

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Author Information
  • Banking Department, School of Banking and Finance, National Economics University, Hanoi, Vietnam

  • International School of Management and Economics, National Economics University, Hanoi, Vietnam

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