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The Use of ICT Technologies Enhances Employees’ Performance in the Greek Hotel Industry

Received: 16 December 2014     Accepted: 29 January 2015     Published: 6 February 2015
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Abstract

A large number of studies have been produced lately aiming to understand and explain the factors influencing the acceptance of IT by the employees of the hotel industry and create model examples, mainly based on TAM (Technology Acceptance Model) (Davis), TTF (Technology Acceptance Model) (Goodhue and Thomson) and their expansions and variations. The research effectuated mainly used empirical data from the United States, North and West Europe as well as East Asia, while a relative lack in papers is observed with regard to data coming from other touristic zones, like the Mediterranean, which, according to the EU is visited by nearly 30% Sata A. (2004) of the world tourism annually. The present paper intends to make up for that relevant insufficiency, being based on data coming from the touristic zone of Greece. Furthermore the purpose of this paper is to investigate the potential of Perceived Information Technology Beliefs, in combination with the employees’ particular personal and individual characteristics, which are included in the Personal Characteristics and Subjective Norms factors, through a TAM, to affect Behavioural Intention (BI) to accept and use the Information Technologies (IT). Our findings, with the exception of the (non-significance) of Self-Efficacy, suggest that, in the Greek Tourism Sector, the harmonization of Personal Characteristics together with the other driving factors positively contributes, through a TAM, to the enhancement of Behavioural Intention; consequently, one of the first policy measures in the Sector should be the expansion of staff training in Information Technologies.

Published in International Journal of Economics, Finance and Management Sciences (Volume 3, Issue 1)
DOI 10.11648/j.ijefm.20150301.16
Page(s) 43-56
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

TRA, TAM, Hotels, IT Adoption, Employees, CFA

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    Margarita Vogiatzi. (2015). The Use of ICT Technologies Enhances Employees’ Performance in the Greek Hotel Industry. International Journal of Economics, Finance and Management Sciences, 3(1), 43-56. https://doi.org/10.11648/j.ijefm.20150301.16

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    Margarita Vogiatzi. The Use of ICT Technologies Enhances Employees’ Performance in the Greek Hotel Industry. Int J Econ Finance Manag Sci. 2015;3(1):43-56. doi: 10.11648/j.ijefm.20150301.16

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      author = {Margarita Vogiatzi},
      title = {The Use of ICT Technologies Enhances Employees’ Performance in the Greek Hotel Industry},
      journal = {International Journal of Economics, Finance and Management Sciences},
      volume = {3},
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      pages = {43-56},
      doi = {10.11648/j.ijefm.20150301.16},
      url = {https://doi.org/10.11648/j.ijefm.20150301.16},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20150301.16},
      abstract = {A large number of studies have been produced lately aiming to understand and explain the factors influencing the acceptance of IT by the employees of the hotel industry and create model examples, mainly based on TAM (Technology Acceptance Model) (Davis), TTF (Technology Acceptance Model) (Goodhue and Thomson) and their expansions and variations. The research effectuated mainly used empirical data from the United States, North and West Europe as well as East Asia, while a relative lack in papers is observed with regard to data coming from other touristic zones, like the Mediterranean, which, according to the EU is visited by nearly 30% Sata A. (2004) of the world tourism annually. The present paper intends to make up for that relevant insufficiency, being based on data coming from the touristic zone of Greece. Furthermore the purpose of this paper is to investigate the potential of Perceived Information Technology Beliefs, in combination with the employees’ particular personal and individual characteristics, which are included in the Personal Characteristics and Subjective Norms factors, through a TAM, to affect Behavioural Intention (BI) to accept and use the Information Technologies (IT). Our findings, with the exception of the (non-significance) of Self-Efficacy, suggest that, in the Greek Tourism Sector, the harmonization of Personal Characteristics together with the other driving factors positively contributes, through a TAM, to the enhancement of Behavioural Intention; consequently, one of the first policy measures in the Sector should be the expansion of staff training in Information Technologies.},
     year = {2015}
    }
    

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  • TY  - JOUR
    T1  - The Use of ICT Technologies Enhances Employees’ Performance in the Greek Hotel Industry
    AU  - Margarita Vogiatzi
    Y1  - 2015/02/06
    PY  - 2015
    N1  - https://doi.org/10.11648/j.ijefm.20150301.16
    DO  - 10.11648/j.ijefm.20150301.16
    T2  - International Journal of Economics, Finance and Management Sciences
    JF  - International Journal of Economics, Finance and Management Sciences
    JO  - International Journal of Economics, Finance and Management Sciences
    SP  - 43
    EP  - 56
    PB  - Science Publishing Group
    SN  - 2326-9561
    UR  - https://doi.org/10.11648/j.ijefm.20150301.16
    AB  - A large number of studies have been produced lately aiming to understand and explain the factors influencing the acceptance of IT by the employees of the hotel industry and create model examples, mainly based on TAM (Technology Acceptance Model) (Davis), TTF (Technology Acceptance Model) (Goodhue and Thomson) and their expansions and variations. The research effectuated mainly used empirical data from the United States, North and West Europe as well as East Asia, while a relative lack in papers is observed with regard to data coming from other touristic zones, like the Mediterranean, which, according to the EU is visited by nearly 30% Sata A. (2004) of the world tourism annually. The present paper intends to make up for that relevant insufficiency, being based on data coming from the touristic zone of Greece. Furthermore the purpose of this paper is to investigate the potential of Perceived Information Technology Beliefs, in combination with the employees’ particular personal and individual characteristics, which are included in the Personal Characteristics and Subjective Norms factors, through a TAM, to affect Behavioural Intention (BI) to accept and use the Information Technologies (IT). Our findings, with the exception of the (non-significance) of Self-Efficacy, suggest that, in the Greek Tourism Sector, the harmonization of Personal Characteristics together with the other driving factors positively contributes, through a TAM, to the enhancement of Behavioural Intention; consequently, one of the first policy measures in the Sector should be the expansion of staff training in Information Technologies.
    VL  - 3
    IS  - 1
    ER  - 

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Author Information
  • Department of Electronic Engineering, Technological Educational Institute of Thessaloniki, Kentriki Makedonia, Greece

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