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Research Article |

Empirical Analysis of the Implementation of (TQM) in the Production of Smocks in Northern Ghana for Sustainable Development

Total Quality Management (TQM) is a system that focuses on customer satisfaction through a notion of continuous improvement. This conception emerged decades ago to develop and increase quality management strategies. TQM is considered indispensable in any business performance improvement, and thus the need for organizations to adopt and implement. It is an integrated system of methods, principles, and best practices that provide a framework for organizations to strive for excellence in everyday processes. As a result, organizations are looking for ways of spending less and producing more. The implementation of TQM is acknowledged as a fruitful management philosophy, particularly in the manufacturing industry. The main thrust of TQM is focusing on customer satisfaction and remaining operationally efficient. The current study attempts to empirically analyse the implementation of TQM in the design and production of indigenous textiles (smocks) in Northern Ghana for sustainable development. To keep the study within manageable scopes, the study focused on indigenous textiles (smocks) producers in Northern Ghana hence, the research approach used was both descriptive and exploratory. The study was conducted using the mixed methods approach as the strategy for data collection. The data collection instruments included self-administered questionnaires as well as interview protocols. Thus, a total sample size of 120 individuals in the smock production value chain was selected conveniently from Northern Ghana who design and produce indigenous textiles (smocks). This was made up of 80 individuals involved in the actual production of smock whereas the remaining 40 were smock consumers. The SPSS was employed to analyse the quantitative data. The findings of the current study suggested that the implementation of TQM brings several benefits for businesses. These benefits can be realized in business operations, customer satisfaction and retention and adaptability to changing or emerging market conditions. Such changes were noted as improving business operations, elimination of defects and waste, higher profitability, and increased job security among others.

Empirical Analyses, Implementation, TQM, Smock Production, Sustainable Development

Abdul Fatahi Ibrahim, Eric Bruce-Amartey Junior, Moshie-Dayan Ahiamenyo. (2023). Empirical Analysis of the Implementation of (TQM) in the Production of Smocks in Northern Ghana for Sustainable Development. International Journal of Economics, Finance and Management Sciences, 11(6), 285-299.

Copyright © 2023 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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